
SHIPPING HORSE CARE PRODUCT
For all orders of our natural horse care product(s) within the USA, we offer efficient shipping options through USPS ground mail or priority, tailored to your zip code for the best value. Shipping is a flat rate of $15.00 per mailing box, covering packaging and processing fees. Your order should typically reach you within 5 business days, depending on your location. International orders are shipped via USPS first class international at a cost of $45.00 USD with an estimated arrival time of 3 weeks. Please note that any customs charges are the responsibility of the recipient.
PRODUCT EXCHANGE & RETURNS POLICY
Our ultimate goal is customer satisfaction with every purchase from Horse N Tale; however, due to the nature of our products, full refunds are not possible. Nevertheless, we gladly offer exchanges under certain conditions.
ELIGIBLE PRODUCTS FOR EXCHANGE OR RETURN
Most new and unopened items may be returned for exchange if they remain unused and in their original packaging as received. We do not accept returns on used items or goods not meeting these criteria post 7 days after delivery or opened items. Please note that refunded products will incur transaction fees deducted from any potential refund.
TIMEFRAMES FOR RETURNS
All returns must be initiated within 7 days from delivery date to qualify for exchange eligibility; thereafter we regret we cannot process exchanges without proof of purchase.
RETURN PROCEDURE HORSE CARE PRODUCT
To facilitate a return: log in to your account, access the ‘Resolution Centre,’ and follow instructions for initiating a return request there. Upon approval via email confirmation, once we receive the returned item(s), your account credit will be processed promptly.
Please don’t hesitate to contact us for further information regarding return shipping address details or any queries about returning Horse N Tale product purchases!
RETURNS SHIPPING
Unfortunately, we are unable to refund the original shipping charges. However, if you need to return a faulty product, we will cover the shipping costs. For all other returns, the customer is responsible for shipping fees. Kindly include a self addressed package or satchel with prepaid postage when exchanging items.
CREDIT & EXCHANGES
Upon receiving and inspecting your return, we will send you an email to confirm its arrival. You will also receive notification regarding the approval or denial of your product exchange request. If approved, your exchange will be processed, and any credit due will be automatically refunded to your credit card or original payment method within a specified timeframe. In cases where no exchange is made, store credit will be issued instead. Please let us know your preference.
PACKAGING GUIDELINES
We kindly ask that you return items in their original packaging whenever possible. Items valued at over $100.00 should be shipped using a trackable method (such as express or registered post) to ensure safe delivery; otherwise, any missing goods become the responsibility of the sender this rule also applies to return parcels during exchanges.
Should you have any further questions about our returns and exchange policies or our range of natural horse care products, please reach out to us.
Order your all natural horse care products today and see why customers and horses love all our natural ingredient horse care product.
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RAVING REVIEWS FROM OUR VALUED CUSTOMERS
Discover why both customers and horses adore our all natural horse care products by placing your order today! Customer satisfaction is at the heart of everything we do the reviews speak for themselves!
★★★★★
“I highly recommend Ache Away Liniment & Ache Away Magic Mud from Horse N Tale. They are all natural products that don’t include nasty chemicals that react with other products. Safe to use under compression wraps and in the trailer on long hauls. Thanks for great products!!!”

Delaney K
Idaho
★★★★★
“I am loving the Horse N Tale products! 10/10 recommend these natural products. I’m using a variety of them. The fact I can use them on my horse and myself is so cool and how it should be!!!”

Brooke H
South Dakota
HORSES & CUSTOMERS LOVE OUR PRODUCTS
Unlock your horse’s full potential with our all natural topical products! Say goodbye to chemicals and hello to healthy, happy horses! Get the best for your equine friend. Choose our natural horse care products. Today!
★★★★★
“I love all of my products from Horse N Tale. I’ve had great success with these products. My horses love them and I even borrow them for myself at times. Horses make it very obvious they even choose a certain product that they need and want. I’m thankful for these products helping my horses as we haul all over!!!”

Dusdee S
Wyoming
★★★★★
“These are amazing products that are really helping horses naturally. I’ve been trying a variety of them. I have healed up badly scraped up legs to helping one focus. Used the KnotEz mane and Tail detangler and conditioner to undo dreadlocks. I have had great success with these products. Really liking what they are doing for my horses and others!!”

Jackie B
Idaho
★★★★★
“Ache Away Magic Mud horse poultice is amazing and definitely works!! My gelding was showing lameness the day after applying it he was walking better, it had taken all the swelling down & everything. I saw a 100% difference!!! I was completely shocked on how fast HealEz wound spray healed my mare!! Horse N Tale products keep my horses feeling great and healing fast. Every product I’ve used has worked awesome for my horses!!”

Paige P
Tennessee
★★★★★
“I was introduced to these products by a close friend of mine and my horses love them!! I have ordered several times and want to keep adding to what I have. I’ve used them on myself and my horses!! If you have a chance to try Horse N Tale products I highly recommend them!!!”

Missy M
Wyoming




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